Accommodation

Job Description

1. Accommodation Booking & Allocation:
Manage accommodation reservations and bookings, ensuring all details are accurate and up-to-date.
Allocate rooms or accommodation spaces to guests, employees, or students based on availability and requirements.
Respond to inquiries regarding available accommodation, rates, and policies.

2. Guest/Resident Relations:
Serve as the primary point of contact for guests, residents, or clients with accommodation-related concerns.
Provide exceptional customer service and resolve any accommodation issues or complaints in a timely and professional manner.

3. Facilities Management:
Monitor the cleanliness, maintenance, and functionality of accommodation facilities, reporting any issues to the relevant maintenance teams.
Ensure that accommodation units meet safety, comfort, and regulatory standards.
Coordinate with housekeeping and maintenance staff to ensure timely and efficient service.

4. Billing and Payments:
Process accommodation fees, handle invoicing, and ensure accurate billing records.
Maintain and update payment records and assist in budget management for accommodation services.

5. Compliance and Documentation:
Ensure accommodation arrangements comply with company policies and local regulations.
Maintain accurate records of residents or guests, including contracts, check-in/check-out times, and special requirements.
Prepare reports on accommodation occupancy, financials, and satisfaction levels.